This means in the event of any Covid-19 cancellations, customers will get a full refund on their holiday up to the day before departure to the resort.
The company has also introduced a number of new catering options for its guests to provide a fully flexible chalet experience. This includes the choice of having catered or self-catered chalets, a mixture of both and also meal delivery services.
Where chalets are priced as catered, guests can decide to take a self-catered option to avoid interaction with staff at a £200 per person discount (based on whole chalets with maximum occupancy). Guests can then also choose to include ‘add-ons’ such as meal delivery services, meal ready upon arrival, breakfast delivery service together with shopping available upon on arrival.
Mountain Heaven operates in La Plagne, Morzine, Courchevel and La Rosiere, in the French Alps and Grimentz in Switzerland, with over 30 properties in total.
Nick Williams, MD of Mountain Heaven, said:
After last season was cut short by the global coronavirus crisis we understood that our guests will be thinking about their ski holiday with fresh concerns. Mountain Heaven has been working hard to ensure we can offer them exceptional booking protection and flexibility. We then created our Covid-19 Guarantee, giving all guests the peace of mind they need to book a great ski holiday this season. Mountain Heaven is also financially bonded with ABTOT (Association of Bonded Travel Organisers Trust), meaning ours and our customers money is fully protected. This year we have ensured that all holidays are financially protected both catered and self-catered which is a rare thing in the ski industry. We are members of ABTA too and believe we are now offering the most attractive booking terms on the market, meaning customers can book in total confidence that they won’t lose any money should cancellation become necessary due to Covid.
Selection Of Chalet Holiday Examples For This Winter
Luxury: Mountain Heaven’s flagship luxury chalet in Morzine, the Foret D’Argent, sleeps 10 + 2 children, costs £12,390 for 7 nights (excluding February half-term week), fully catered or £10,390 self-catered. The recently built chalet has extensive entertaining space and outdoor hot tub, located in a quietly secluded spot, ideal for groups who want to relax, or party.
Christmas: Morzine chalet Chamois d’Or, sleeps 14 people over 7 bedrooms, is fully catered over Christmas week (£10,907 for sole occupancy and over New Year week costs £14,157). For all other weeks of the season the cost is £8,957 (with the exception of Feb Half Term week, £14,157). Reduced by £2,000 per week for self-catered option.
Good value: Chalet Boule de Neige sleeping 14 people across 7 ensuite bedrooms, located in the resort of La Plagne, also includes fully-catered or self-catered options. Prices start at £3,346 for the whole chalet on a self-catering basis for 7 nights during the lowest season weeks with New Year and February Half-Term priced at £13,146. Catered prices start at £6,146 for the entire chalet over 7 nights.
Affordable Switzerland: Grimentz is located in the Valais region of Switzerland and is well-known for its ‘chocolate box’ style village and excellent off-piste terrain. Mountain Heaven offers 4 chalets sleeping from 4 to 10 persons, all on a self-catered basis. Prices start at £899 for the 2 Vieux chalet (link) sleeping 4 people for 7 nights. Chalet Pic Blanc (link) sleeps 10 people and costs from £1,799 for the whole chalet (departure January 16, 2021) for 7 nights self-catered.
Covid19 Guarantee In More Detail
For this winter Mountain Heaven has launched a 100% Covid-19 money back guarantee:
If the chalet, resort or country is due to close down because of Covid 19 and/or if the UK Government (or the Government of the country guests are travelling from) introduces a travel ban and/or there is travel advisory in place on the day before guests are due to travel that advises against all but essential travel due to Covid 19 (EG: in the UK if the FCO advises against all but essential travel) and/or the country guests are travelling to (EG: France/Switzerland) imposes a mandatory quarantine on arrival then if we are unable to offer guests a revised chalet or resort, they will receive a 100% refund (or credit note if the customer requests this) on the monies paid directly to Mountain Heaven Ltd i.e. deposits, final payments or any extras they may have purchased directly from us. Note that official statements must have been published to announce these closures/restrictions.
This guarantee is valid up to the day before travel however there will be no full or part refund should customers decide to leave or cancel/curtail their holiday part way through the stay if the country they are travelling to or their home/return countries advice changes part way through their stay and they decide to leave once they have arrived in the resort or they do not travel/arrive on the expected day of their arrival.
Mountain Heaven is a member of ABTA number Y6294 and Financially Bonded with ABTOT 5159.